Privacy Policy

Isyncso Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").

1. Information We Collect

Information you provide

• Account details: name, email address, company name, and password.
• Profile information: job title, department, and preferences.
• Payment information: billing address and payment method details (processed by our payment provider).
• Communications: messages you send through the Service, support requests, and feedback.

Information collected automatically

• Usage data: pages visited, features used, timestamps, and interaction patterns.
• Device data: browser type, operating system, IP address, and device identifiers.
• Cookies and similar technologies (see our Cookie Policy).

2. How We Use Your Information

• To provide, operate, and maintain the Service.
• To personalise your experience and deliver AI-powered insights.
• To process transactions and send related information.
• To communicate with you, including service announcements and support.
• To analyse usage patterns and improve the Service's performance, features, and security.
• To comply with legal obligations and enforce our terms.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service providers who assist us in operating the Service (hosting, analytics, payment processing).
• Legal authorities when required by law or to protect our rights.
• Business transfers in connection with a merger, acquisition, or sale of assets.

All third-party providers are contractually obligated to handle your data in accordance with this policy and applicable data protection laws.

4. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Access— request a copy of your personal data.
• Rectification— correct inaccurate or incomplete data.
• Erasure— request deletion of your personal data.
• Restriction— limit how we process your data.
• Portability— receive your data in a structured, machine-readable format.
• Objection— object to processing based on legitimate interests.
• Withdraw consent— where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@isyncso.com. We will respond within 30 days.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymise your data within 90 days, unless retention is required by law.

6. International Transfers

Your data may be transferred to and processed in countries outside the EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. For full details, see our Cookie Policy.

8. Children's Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact: